[Asset info not loading every time]

Hey everyone,

I'm building a system for our shop and trying to make use of the REST API. I have things set up and working mostly. However, the problem I'm having is when I request asset information, the first time I'll get a full reply as follows with all the asset info, disk info, and IP addresses, but when I refresh the page, without changing anything, most of that info is missing. See the two examples below.

Does anybody have any suggestions on what could be wrong?

stdClass Object
(
    [data] => stdClass Object
        (
            [identifier] => xxxxxxxx-202b-446d-8e87-xxxxxxxxxxxx
            [name] => DC4
            [group] => Group Name
            [description] => Windows Server 2016 Standard
            [tags] => Array
                (
                )
            [type] => windows
            [client_version] => 5.4.8
            [last_updated] => 
            [last_seen_online] => 2018-07-21T21:47:08Z
            [last_reboot] => 
            [external_url] => https://myurl.com/details
            [cpu_usage] => 1
            [memory_usage] => 56
            [memory_total] => 4294414336
            [firewall_enabled] => 1
            [antivirus_enabled] => not_installed
            [antivirus_up_to_date] => not_installed
            [uac_enabled] => 1
            [event_logs] => stdClass Object
                (
                    [error] => 22349
                    [warning] => 39190
                    [information] => 152570
                )
            [updates] => stdClass Object
                (
                    [critical] => 0
                    [important] => 3
                    [moderate] => 0
                    [low] => 0
                    [unspecified] => 1
                )
            [asset_info] => Array
                (
                    [0] => stdClass Object
                        (
                            [category_name] => System
                            [category_data] => stdClass Object
                                (
                                    [Name] => DC4
                                    [Manufacturer] => QEMU
                                    [Model] => Standard PC (i440FX + PIIX, 1996)
                                    [Type] => x64-based PC
                                    [CPU] => Common KVM processor
                                    [Number of Processors] => 2
                                    [Number of Logical Processors] => 4
                                    [DNS Host Name] => dc4
                                    [Domain] => ad.domain.ca
                                    [Owner Name] => Windows User
                                    [Roles] => LM_Workstation, LM_Server, Backup_Domain_Controller, Timesource, NT, DFS
                                    [Status] => OK
                                )
                        )
                    [1] => stdClass Object
                        (
                            [category_name] => BIOS
                            [category_data] => stdClass Object
                                (
                                    [Name] => Intel IGD BDSM enabled at 0x%08x, size %lldMB, dev 00:02.0
                                    [Manufacturer] => SeaBIOS
                                    [SMBIOS Version] => rel-1.10.2-0-g5f4c7b1-prebuilt.qemu-project.org
                                    [SMBIOS Major Version] => 2
                                    [SMBIOS Minor Version] => 8
                                    [Version] => BOCHS  - 1
                                    [Release Date] => Monday, March 31, 2014 5:00 PM
                                    [Status] => OK
                                    [Description] => Intel IGD BDSM enabled at 0x%08x, size %lldMB, dev 00:02.0
                                )
                        )
                    [2] => stdClass Object
                        (
                            [category_name] => Operating System
                            [category_data] => stdClass Object
                                (
                                    [Name] => Windows Server 2016 Standard
                                    [Version] => 10.0.14393.0
                                    [Build Type] => Multiprocessor Free
                                    [Registered User] => Windows User
                                    [Product Key] => Product Key
                                    [Serial Number] => Serail Number
                                    [Service Pack Major Version] => 0
                                    [Service Pack Minor Version] => 0
                                    [System Device] => \Device\HarddiskVolume2
                                    [System Directory] => C:\Windows\system32
                                    [Windows Directory] => C:\Windows
                                    [Install Date] => Monday, January 8, 2018 3:48 AM
                                    [Local Date and Time] => Saturday, July 21, 2018 1:32 PM
                                    [Last Boot Up Time] => Wednesday, July 4, 2018 2:53 PM
                                    [Last Logged On User] => Domain\administrator
                                )
                        )
                )
            [public_ip_address] => my IP
            [ip_addresses] => Array
                (
                    [0] => stdClass Object
                        (
                            [name] => Ethernet
                            [mac] => EE7B1B81F723
                            [ips] => Array
                                (
                                    [0] => stdClass Object
                                        (
                                            [ip] => internal IP
                                            [v6] => 
                                            [download] => 12108
                                            [upload] => 5449
                                        )
                                )
                        )
                )
            [disks] => Array
                (
                    [0] => stdClass Object
                        (
                            [name] => C:
                            [system] => 1
                            [free_percentage] => 40
                            [total_value] => 33040380
                        )
                )
            [installed_software] => Array
                (
                )
        )
    [meta] => stdClass Object
        (
            [response_code] => 200
            [error_message] => 
        )
)

 

stdClass Object
(
    [data] => stdClass Object
        (
            [identifier] => xxxxxxxx-202b-446d-8e87-xxxxxxxxxxxx
            [name] => DC4
            [group] => Group Name
            [description] => Windows Server 2016 Standard
            [tags] => Array
                (
                )
            [type] => windows
            [client_version] => 5.4.8
            [last_updated] => 
            [last_seen_online] => 2018-07-21T21:55:03Z
            [last_reboot] => 
            [external_url] => https://myurl.com/app/main/systems/systemId/details
            [cpu_usage] => 0
            [memory_usage] => 0
            [memory_total] => 0
            [firewall_enabled] => 
            [antivirus_enabled] => not_installed
            [antivirus_up_to_date] => not_installed
            [uac_enabled] => 
            [event_logs] => 
            [updates] => 
            [asset_info] => Array
                (
                )
            [public_ip_address] => My Public IP
            [ip_addresses] => Array
                (
                )
            [disks] => Array
                (
                )
            [installed_software] => Array
                (
                )
        )
    [meta] => stdClass Object
        (
            [response_code] => 200
            [error_message] => 
        )
)