EndzoneHero

e.g. processor, ram, serial number
Pulseway has gathered that information, it is stored somewhere, it is useful information for supporting customers (whether the machine is on or off), it is available via the rather cumbersome reports  - so why is it not visible via systems or groups when the asset is offline?
Or am I missing a setting somewhere to make it visible?
Thanks
EndzoneHero
Offline (no asset info):

Online (asset info!):

 
 
 

I know that information is available from the reports - but have you seen how cumbersome it is to run a report and see the results?
1. Click Reporting
2. Click Templates
3. Click Asset overview
4. Mouseover the report you want and find the Run button to click
5. Confirm Yes in the dialogue box that says 'are you sure you want to run the report?'
6. Click OK in the 'It's done' dialogue box
7. Click the eye icon on that report
8. Click the eye on the report instance that has been created
9. Click the view tab
10. search for your asset name in the report
 
And all that to see data an engineer just wants to be able to see when they are navigating Groups/Systems wanting to see what brand the machine they are looking for is or how much RAM it has?
A task they might do 10 times a day, or double/triple that?
 
 
It's not pulled live, it is available from reports, just not the normal Groups/Systems way of browsing machines
100% agree Andrew T
Not only should this information be available when the machines are offline, we should also be able to build a view in the RMM like we can the PSA - so that we can see and make our own view of the assets with columns for RAM, brand, user etc
At the moment if I am in the RMM looking for the machine that John Doe uses, or all those with less than 8GB RAM, there appears no way to do it without the 10 step process to run a report as described above.
If I'm wrong please please let me know!
Cheers
EndzoneHero

I know that information is available from the reports - but have you seen how cumbersome it is to run a report and see the results?
1. Click Reporting
2. Click Templates
3. Click Asset overview
4. Mouseover the report you want and find the Run button to click
5. Confirm Yes in the dialogue box that says 'are you sure you want to run the report?'
6. Click OK in the 'It's done' dialogue box
7. Click the eye icon on that report
8. Click the eye on the report instance that has been created
9. Click the view tab
10. search for your asset name in the report
 
And all that to see data an engineer just wants to be able to see when they are navigating Groups/Systems wanting to see what brand the machine they are looking for is or how much RAM it has?
A task they might do 10 times a day, or double/triple that?
 
 
It's not pulled live, it is available from reports, just not the normal Groups/Systems way of browsing machines
100% agree Andrew T
Not only should this information be available when the machines are offline, we should also be able to build a view in the RMM like we can the PSA - so that we can see and make our own view of the assets with columns for RAM, brand, user etc
At the moment if I am in the RMM looking for the machine that John Doe uses, or all those with less than 8GB RAM, there appears no way to do it without the 10 step process to run a report as described above.
If I'm wrong please please let me know!
Cheers
EndzoneHero

I know that information is available from the reports - but have you seen how cumbersome it is to run a report and see the results?
1. Click Reporting
2. Click Templates
3. Click Asset overview
4. Mouseover the report you want and find the Run button to click
5. Confirm Yes in the dialogue box that says 'are you sure you want to run the report?'
6. Click OK in the 'It's done' dialogue box
7. Click the eye icon on that report
8. Click the eye on the report instance that has been created
9. Click the view tab
10. search for your asset name in the report
 
And all that to see data an engineer just wants to be able to see when they are navigating Groups/Systems wanting to see what brand the machine they are looking for is or how much RAM it has?
A task they might do 10 times a day, or double/triple that?
 
 
It's not pulled live, it is available from reports, just not the normal Groups/Systems way of browsing machines
100% agree Andrew T
Not only should this information be available when the machines are offline, we should also be able to build a view in the RMM like we can the PSA - so that we can see and make our own view of the assets with columns for RAM, brand, user etc
At the moment if I am in the RMM looking for the machine that John Doe uses, or all those with less than 8GB RAM, there appears no way to do it without the 10 step process to run a report as described above.
If I'm wrong please please let me know!
Cheers
EndzoneHero

I know that information is available from the reports - but have you seen how cumbersome it is to run a report and see the results?
1. Click Reporting
2. Click Templates
3. Click Asset overview
4. Mouseover the report you want and find the Run button to click
5. Confirm Yes in the dialogue box that says 'are you sure you want to run the report?'
6. Click OK in the 'It's done' dialogue box
7. Click the eye icon on that report
8. Click the eye on the report instance that has been created
9. Click the view tab
10. search for your asset name in the report
 
And all that to see data an engineer just wants to be able to see when they are navigating Groups/Systems wanting to see what brand the machine they are looking for is or how much RAM it has?
A task they might do 10 times a day, or double/triple that?
 
 
It's not pulled live, it is available from reports, just not the normal Groups/Systems way of browsing machines
100% agree Andrew T
Not only should this information be available when the machines are offline, we should also be able to build a view in the RMM like we can the PSA - so that we can see and make our own view of the assets with columns for RAM, brand, user etc
At the moment if I am in the RMM looking for the machine that John Doe uses, or all those with less than 8GB RAM, there appears no way to do it without the 10 step process to run a report as described above.
If I'm wrong please please let me know!
Cheers
EndzoneHero

Thanks Chris - any idea when the integration will be updated? 
While you update the integration don't forget to bring across all the other fields that are in the PSA and RMM, but which are currently not populated by the RMM into the PSA!
IMHO both issues are currently massive liabilities for the PSA :-(
 

I know that information is available from the reports - but have you seen how cumbersome it is to run a report and see the results?
1. Click Reporting
2. Click Templates
3. Click Asset overview
4. Mouseover the report you want and find the Run button to click
5. Confirm Yes in the dialogue box that says 'are you sure you want to run the report?'
6. Click OK in the 'It's done' dialogue box
7. Click the eye icon on that report
8. Click the eye on the report instance that has been created
9. Click the view tab
10. search for your asset name in the report
 
And all that to see data an engineer just wants to be able to see when they are navigating Groups/Systems wanting to see what brand the machine they are looking for is or how much RAM it has?
A task they might do 10 times a day, or double/triple that?
 
 
It's not pulled live, it is available from reports, just not the normal Groups/Systems way of browsing machines
100% agree Andrew T
Not only should this information be available when the machines are offline, we should also be able to build a view in the RMM like we can the PSA - so that we can see and make our own view of the assets with columns for RAM, brand, user etc
At the moment if I am in the RMM looking for the machine that John Doe uses, or all those with less than 8GB RAM, there appears no way to do it without the 10 step process to run a report as described above.
If I'm wrong please please let me know!
Cheers
EndzoneHero

Hello EndzoneHero,
Most probably it is due to the fact that there was no communication between the agent and PSA, hence the agent was never registered on it.
Can you navigate to your group policy and temporarily create a notification that you know will be triggered ie 'Send a notification when the system partition has less than 95%' with priority Critical or Elevated as only those two are by default picked up by PSA.
This should force registration of all your RMM agents with PSA instance.