[Ability to exclude certain patches from alerting and reporting]

Hi Andy,

We've introduced an option to be notified only on critical updates.

Also , if you hide the ie 11 update then you shouldn't get any more notifications on it.

[Executive Summary Report fails]

HI David,

The report should not fail if machines are offline.

Can you try to run the report again and see if it still fails ?

[Automations / Tasks do not run at scheduled time.]

Hi Steve, 

I've sent you a private message.

[Report fails - IP Summary for All Systems]

Hello James,

The new report collects data only for monitored network interfaces.

You can choose what network interfaces you want to monitor by selecting them in Pulseway Manager -> System -> Network -> Interfaces.

[Error attempting to start remote desktop session]

Hello,

Can you check if you entered the correct proxy settings in the Pulseway Remote Desktop Client Application.

You can find those options under Settings->Proxy Settings menu. Make sure you have entered the correct username and password for the proxy.

[Error attempting to start remote desktop session]

Hello Simon,

Can you tell us what CPU architecture you have on the 2 machines ?

Also, are you using any proxy to connect to our servers ?

[Monitored Service Centos 6.6]

Hi,

This will be fixed in the next release.

[Receive notifications if a PC/Server is down]

Hello,

You can enable offline notifications from Pulseway Manager -> Notifications -> Status tab

[[BUG] Remote Desktop]

Hi,

Can you provide us with more information, like : what is the OS and the CPU architecture on the system you are you running the Remote Desktop Client on and you are trying to connect to ?

[Remote Desktop connections timing out]

Thank you for the information. We will perform some tests and get back to you.

[Remote Desktop connections timing out]

Hi Matt,

Are all connection attempts timing out or only some ?

Can you tell us on what OS is the Dashboard installed ? Also the OS for the machine you are trying to connect to ?

[Sample config.xml]

In order to configure a Linux machine you have to edit the /etc/pulseway/config.xml file. Here's a sample configuration:

<?xml version="1.0" encoding="utf-8"?>

<config xmlns="http://www.pulseway.com/linuxconfig">

  <!--Pulseway Linux Monitoring Agent - pulseway.com -->

 

  <!--Account Information

    - Username: your Pulseway username

    - Password: your Pulseway password (the plain password will be automatically encrypted the next time the Pulseway service starts)

    - UseCustomServer: enable this option only if you have a dedicated Enterprise Server assigned to your account

    - CustomServerAddress: your Enterprise Server address-->

  <Account Username="" Password="" UseCustomServer="false" CustomServerAddress="" />

 

  <!--Computer Information

    - Name: computer name used for display and listing (by default the Linux computer name will be used)

    - Group: commputer group name-->

  <ComputerInformation Name="" Group="Default" />

 

  <!--System Commands-->

  <AllowedCommands>

    <Restart Allowed="true" />

    <ShutDown Allowed="true" />

    <PowerOff Allowed="true" />

    <Suspend Allowed="false" />

    <Hibernate Allowed="false" />

  </AllowedCommands>

 

  <!--Monitored Services-->

  <MonitoredServices>

    <!--Service

      - Name: service name

      - DisplayName: friendly name used for display

      - IsDaemon: 'true' if the monitored service is a daemon and 'false' if the monitored service is a process

      - DaemonType: system management daemon type: NONE, SYSVINIT, UPSTART or SYSTEMD

      - Path: path of the monitored service (this is used when the monitored service is a process)

      - StartParameters: parameters used to start the monitored service (this is used when the monitored service is a process)

      - CanBeStopped: 'true' or 'false'-->

    <Service Name="cups" DisplayName="CUPS Service" IsDaemon="true" DaemonType="SYSVINIT" Path="" StartParameters="" CanBeStopped="true" Enabled="false" />

    <Service Name="ntpd" DisplayName="NTPD Process" IsDaemon="false" DaemonType="NONE" Path="/usr/sbin/ntpd" StartParameters="-p /var/run/ntp/ntpd.pid -g -u ntp:ntp -i /var/lib/ntp -c /etc/ntp.conf" CanBeStopped="true" Enabled="false" />

    <Service Name="ssh" DisplayName="SSH Daemon" IsDaemon="true" DaemonType="UPSTART" Path="" StartParameters="" CanBeStopped="true" Enabled="false" />

    <Service Name="SuSEfirewall2.service" DisplayName="SuSE Firewall Service" IsDaemon="true" DaemonType="SYSTEMD" Path="" StartParameters="" CanBeStopped="true" Enabled="false" />

  </MonitoredServices>

 

  <!--SSL Certificates and Web Sites-->

   <Web>

    <!--SSL Certificates-->

    <Certificates>

      <!--Certificate

        - Server: server name or IP address

        - Port: server port-->

      <Certificate Server="google.com" Port="443" Enabled="false" />

      <Certificate Server="microsoft.com" Port="443" Enabled="false" />

    </Certificates>

 

    <!--Web Sites-->

    <WebSites>

      <!--WebSite

        - Url: web site Url

        - Type: method used for testing the web site - HEAD or GET

        - Name: name used for display-->

      <WebSite Url="http://www.google.com"Type="HEAD" Name="Google (using HEAD)" Enabled="false" />

      <WebSite Url="http://www.intel.com"Type="GET" Name="Intel (using GET)" Enabled="false" />

    </WebSites>

  </Web>

 

  <!--Network-->

  <Network>

 

    <!--Ping

      - Server: server IP address or hostname-->

    <Ping Server="8.8.8.8" Enabled="false"/>

 

    <!--Ports-->

    <MonitoredPorts>

      <!--Port

        - Type: TCP or UDP

        - Number: port number

        - Name: port name

        - Address: computer name or IP address (for UDP only localhost or 127.0.0.1 are valid)-->

      <Port Type="TCP" Number="80" Name="Google (port 80)" Address="www.google.com" Enabled="false"/>

      <Port Type="TCP" Number="443" Name="Google (port 443)" Address="www.google.com" Enabled="false"/>

      <Port Type="UDP" Number="53" Name="DNS" Address="127.0.0.1" Enabled="false"/>

    </MonitoredPorts>

 

    <!--Network Interfaces-->

    <NetworkInterfaces>

      <!--Interface

        - Name: interface name-->

      <Interface Name="eth0" Enabled="false"/>

      <Interface Name="eth1" Enabled="false"/>

    </NetworkInterfaces>

 

    <!--Wake on WAN

      - Port: port number on which the wake packet will be sent-->

    <WoWAN Port="9" Enabled="false" />

  </Network>

 

  <!--Notifications (supported notification priorities: 0-Critical, 1-Elevated, 2-Normal, 3-Low)-->

  <Notifications>

 

    <!--Send a notification when the computer is offline-->

    <WhenOffline Enabled="false" />

 

    <!--Send a notification when the computer is online-->

    <OnOnline Priority="2" Enabled="false" />

 

    <!--Send a notification when the computer is shutting down-->

    <OnShutdown Priority="0" Enabled="true" />

 

    <!--Send a notification when a user logs in-->

    <UserLogsIn Priority="2" Enabled="false" />

 

    <!--Send a notification when a user logs out-->

    <UserLogsOut Priority="3" Enabled="false" />

 

    <!--Send a notification when the available memory is below a certain percentage (between 10 and 90)-->

    <MemoryLow Priority="1" Percentage="10" Enabled="false" />

 

    <!--Send a notification when the CPU usage is above a certain percentage (between 10 and 90) for a number of minutes (between 1 and 120)-->

    <HighCpuUsage Priority="1" Percentage="90" Minutes="5" Enabled="false" />

 

    <!--Send a notification when the CPU usage is below a certain percentage (between 10 and 90) for a number of minutes (between 1 and 120)-->

    <LowCpuUsage Priority="2" Percentage="10" Minutes="5" Enabled="false" />

 

    <!--Send a notification when a port is closed for a number of minutes (between 1 and 120)-->

    <PortClosed Priority="1" Minutes="1" Enabled="false" />

 

    <!--Send a notification when a service has stopped for a number of minutes (between 1 and 120)-->

    <ServiceStopped Priority="1" Minutes="1" Enabled="false"/>

 

    <!--HDD Free Space - send a notification when a HDD free space is low

      - Percentage: the free space percentage (between 10 and 90)

      - Path: the mount path-->

    <LowHDDSpace>

      <Hdd Percentage="10" Path="/" Priority="0" Enabled="false"/>

      <Hdd Percentage="20" Path="/home" Priority="1" Enabled="false"/>

    </LowHDDSpace>

 

    <!--Send a notification when the public IP address has changed-->

    <IpChange Enabled="false"/>

 

    <!--Ping Responses-->

    <PingResponses>

      <!--PingResponse

        - Address: IP address or hostname

        - Milliseconds: a response value that defines a slow ping response

        - Minutes: for how many minutes should the condition stay activated before a notification is sent

        - PriorityOnSlowResponse: notification priority for the slow response notification

        - PriorityOnNoResponse: notification priority for the no response notification

        - Alias: display name -->

      <PingResponse Address="10.10.10.2" Milliseconds="50" Minutes="15" PriorityOnSlowResponse="1" PriorityOnNoResponse="1" Alias="Printer" Enabled="false" />

      <PingResponse Address="10.10.10.1" Milliseconds="50" Minutes="10" PriorityOnSlowResponse="0" PriorityOnNoResponse="0" Alias="Router" Enabled="false" />

    </PingResponses>

 

    <!--Send a notification when a SSL certificate is about to expire or has expired

      - Days: Number of days before the certification expiry date-->

    <SSLCertificateExpiration Days="15" Priority="0" Enabled="true"/>

 

    <!--Send a notification when a web site is not available

      - Minutes: Number of minutes the web site has not been available-->

    <WebSiteNotAvailable Minutes="1" Priority="0" Enabled="true"/>

 

  </Notifications>

 

  <!--Send a copy of every notification to a syslog server 

  - Server: Hostname or IP of the syslog server

  - Port: Port of the syslog server-->

  <SyslogServer Server="127.0.0.1" Port="514" Enabled="false">

  <!--Send a status report to the syslog server

   - ReportInterval: Status report send interval (in minutes)-->

<SendStatusReport ReportInterval="5" Enabled="false">

   <!--Should the report include the processor usage--> 

       <IncludeProcessorUsage Enabled="false"/>

       <!--Should the report include the memory usage-->

       <IncludeMemoryUsage Enabled="false"/>

       <!--Should the report include the disk space usage-->

       <IncludeDiskSpaceUsage Enabled="false"/>

       <!--Should the report include the logged in user count--> 

       <IncludeLoggedInUsersCount Enabled="false"/>

       <!--Should the report include the network usage-->

       <IncludeNetworkSpeed Enabled="false"/>

       <!--Should the report include the ping round trip times-->

       <IncludePingRoundtripTime Enabled="false"/>

       <!--Should the report include the ping response times-->

       <IncludePingResponses Enabled="false"/>

       <!--Use a different Syslog Server for status report

         - Server: Hostname or IP of the status report custom server

         - Port: Port of the status report custom server-->

   <StatusReportUseCustomServer Server="127.0.0.1" Port="514" Enabled="false"/>

</SendStatusReport>

  </SyslogServer>

 

  <!--Maintenance Mode (when the computer is in maintenance mode no notifications will be sent)-->

  <MaintenanceMode Enabled="false" />

 

  <!--Proxy Server Settings

    - Host: proxy server IP addressor hostname

    - Port: proxy server port

    - User: proxy server user (optional)

    - Password: proxy server password (optional)-->

  <Proxy Host="proxy.host" Port="8080" User="" Password="" Enabled="false" />

 

  <!--Set Pulseway to install new updates automatically-->

  <AutoUpdate Enabled="true" />

  

</config>

 

[Email notification if server is down]

Hello,

 

You can get a notification when the server starts or stops, when it goes offline.

There is no way to get a notification when it comes online, as we would expect you would be monitoring closely the situation.

[raspberry pi pcmonitor status FAIL]

Hello,

 

Please run pulseway as a superuser : sudo /etc/init.d/pulseway restart

[Newbie to Pulseway - Ubuntu Server Hard Disk Question]

Can you post or send us some screenshots to help us identify your issue ?

[Newbie to Pulseway - Ubuntu Server Hard Disk Question]

So, you are opening the Linux box from the web and windows 8 applications and see different hard disks ?

[CentOS start monitor]

Please verify in your syslog config where do you log daemon facility. Check for error messages there.

[Monitoring Exchange 2010 with Pulseway 4.4]

Hello, 

 

Are you using an Pulseway Enterprise server ?

[CentOS start monitor]

Do you see any output in /var/log/daemon.log ?

[CentOS start monitor]

Hello, 

 

Is due too our name change. After you started the agent it should have auto updated and you can find it under the name pulseway.

 

So try: /etc/init.d/pulseway start

[Movie and BidBroker in pcmonitor.jar?]

Hello , 4 of the 6 errors  represent a communication error.

 

The other 2 are not related to the core pcmonitor product. Those are either a plugin which runs inside pcmonitor or is a Takipi reporting issue.

 

Could you please provide the config for pcmonitor ? (Remove sensitive info)

[clarification of <monitored ports> option please]

Hello,

 

If you don't specify the Address then it will monitor ports on localhost.

[pcmonitord process problem]

Hello Gerben,

 

Please make sure that you have no firewalls blocking the other 4 machines. Also, issue the start command and watch the log to see if anything is outputted.

[Reboot problem with CENTOS 6.5 x86_64 standard]

Hello, 

 

Please make sure you are running PC Monitor as root.

Also do you have any log entries in /var/log/messages  that show what proc is hanging the reboot proc ?

Can you log into sshd ? What procs are still running in that intermediary state ?

[Multiple machines vying for the same spot in the MobilePCMonitor admin area]

Hello,

 

You have to remove /var/pcmonitor/pcmonitor.id so that different machines don't have the same id.