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Martin_T

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  1. Like
    Martin_T reacted to dpbklyn in What is "Duplicate Alarm" section in PSA   
    When you add the functionality for duplicate alarm, it would be great if we could escalate the ticket based on the number of time a particular alarm is struck. Maybe this would be better functionality in the RMM.  "Only open a ticket if X happens 5 times in YY period."
  2. Like
    Martin_T got a reaction from Clay Lovelace in What is "Duplicate Alarm" section in PSA   
    This would be a super handy system to have rather than having to delete the notifications to get further updates, i.e. successful backup notifications.
  3. Upvote
    Martin_T got a reaction from dpbklyn in PSA: Bulk Edit Hardware Assets   
    One thing that I would really like to see is the ability to bulk edit Hardware Assets, it might be okay to edit a couple dozen manually but when you have hundreds, or thousands of them sat in your system, I doubt very much that anyone will have the patience to edit each of them individually.

    Cheers,

    Martin
  4. Thanks
    Martin_T reacted to Mark in Linux Client   
    Hi,
    Please contact support@pulseway.com and we'll get in touch.
    Thanks!
    Mark
  5. Thanks
    Martin_T reacted to Mark in Linux Client   
    Hi,
    pulseway-registration is under /usr/sbin.
    Mark
     
  6. Thanks
    Martin_T reacted to Mark in Linux Client   
    Hi,
    You can download the Linux agent version 6.0 from here: https://www.pulseway.com/downloads
    Mark
  7. Like
    Martin_T reacted to Chris in What is "Duplicate Alarm" section in PSA   
    Hi Matt,
    The Duplicate Alarms counter is increased if the same Alarm is repeating during the day from RMM for the same system. However this functionality is not supported by Pulseway at this time, however we are planning to ad it into the future release.
  8. Upvote
    Martin_T reacted to Chris in libssh vulnerability   
    Hi,
    If this helps, we are not using this library 'libssh' in our solution.
  9. Thanks
    Martin_T reacted to Chris in Linux Client   
    Hi Martin,
    We are planning to update the Linux and MAC agents to the version 6.0 by the end of the October. Also, this version of the Linux agent will support libSSL version 1.1.
    Please let me know if you have any further questions regarding this.
  10. Upvote
    Martin_T reacted to Matt Wilson in Reply Separator in email templates bug   
    Hey guys,
    I use Notes in PSA tickets to communicate with end users thus keeping all communication in PSA and out of email/Outlook. My email templates use the reply separator field. However, when the end user replies, I still get the text header information that Outlook inserts above the reply separator. Other email parsing platforms I've used before don't have this issue. I think its because the parser can understand Outlook's reply separator/original message divider. Can you guys address this?
    Here is an example of what I see in my replies:

  11. Thanks
    Martin_T reacted to Chris in PSA: Ignore Bounce Messages   
    Hi Martin,
    Have you tried to configure keywords for the emails which you want to block? You can do this from the Admin tab -> Service Desk -> Email Parser -> select it and then configure 'Keywords'.

  12. Thanks
    Martin_T reacted to Paul in Tickets - Cc'd replies create new tickets   
    Thanks for the update. I'll get the PSA development team to look into this.
    -Paul
  13. Like
    Martin_T got a reaction from Paul in PSA: Bulk Ticket Operations   
    Touch wood all been good since then!
  14. Thanks
    Martin_T reacted to Chris in PSA: Adding screenshots to ticket note only works sometimes.   
    Hi Martin,
    The release of the Pulseway PSA version 4.0.11 was delayed.
    Thank you for your patience.
  15. Like
    Martin_T reacted to Paul in PSA: Adding screenshots to ticket note only works sometimes.   
    An update on this, we're planning to release the 4.0.11 update tomorrow.
    -Paul
  16. Thanks
    Martin_T reacted to Paul in PSA: Bulk Ticket Operations   
    Thanks for the report. Please do let us know if you see any kind of slowness like this and I'll look into it right away.
    -Paul
  17. Upvote
    Martin_T reacted to Paul in White Labeled Agent Settings   
    This is going to be added in today's release. You'll be able to display your own logo and support contact information in the User Chat, Request Support and About windows of the User Agent. Remote Desktop session list rebranding is coming up next week.
    -Paul
  18. Upvote
    Martin_T got a reaction from jhjacobs in PSA: Bulk Edit Hardware Assets   
    One thing that I would really like to see is the ability to bulk edit Hardware Assets, it might be okay to edit a couple dozen manually but when you have hundreds, or thousands of them sat in your system, I doubt very much that anyone will have the patience to edit each of them individually.

    Cheers,

    Martin
  19. Upvote
    Martin_T got a reaction from NovaComputers in Monitoring Agent | Automatically Select Hard Drives   
    Hi guys,
    One thing which I think would be super useful is the automatic selection of hard drives within the machine so rather than having to select a drive then set thresholds, we can skip the additional step of having to select the drives. Don't want to monitor a drive? Don't select a threshold. 
    Cheers,
  20. Like
    Martin_T got a reaction from Paul in Deleting Tickets From RMM   
    We got an update this morning and it appears to have sorted it. Thanks guys!
    16/03/2018 08:23Source Module: System 
    Subject: System Upgrade.
    System Upgraded to 4.0.10
  21. Haha
    Martin_T reacted to Colm Whelan in Import from CSV   
    Thanks for this Martin, I must be going blind. 

    My mam did warn me though......
  22. Like
    Martin_T got a reaction from Colm Whelan in Multi-year contract billing   
    I too had this issue, turns out, I was just using the wrong Billing Period type. (https://forum.pulseway.com/topic/1992-possible-bug-annual-renewals/)

    It should be Billing Period = Contract Length. Big thanks to @Marius for this one.
  23. Like
    Martin_T reacted to Marius in Automation script visibility   
    Hi Martin & Simon,
    We will be adding the ability to share tasks and scripts in a future release.
    Best,
    Marius
  24. Upvote
    Martin_T reacted to Paul in Roadmap (Updated last month of each quarter)   
    Released: 
    Enhanced Audit Collection (est. Q1 2023)  - released with 9.2. Improvements to the Audit process with collection of additional, modern device audit details. This work includes adding audit support to macOS and Linux agents. Remote Control macOS Client: Chat (est. Q1 2023)  - released with 9.2.  Improvements to the Mac Remote Control client and agent to enable Chat. Workflow Scheduling (est. Q1 2023)  - released with 9.2.  Ability to explicitly schedule workflows. Workflow Actions (est. Q1 2023)  - released with 9.2.  Addition of several new workflow actions, like Execute Shell Command, Execute File, Reboot, Send Message, and Write Workflow Log Entry. Remote Control Concurrent Multi-Monitor Support (est. Q1 2023)  - released with 9.2. Adding the ability to view individual monitor thumbnails while also adding the ability to view and work with all monitors simultaneously. Patch Management Reboot Schedules (est. Q1 2023) - released with 9.2. Adding the ability to define schedules for device reboots when they are required by a patch process. Automatic Task Execution Enhancement (est. Q1 2023)  - Alternative solution was developed and release with 9.2. Enhancements to Task execution that enables support to queue Tasks for offline devices to be executed when the devices are back online. This is now possible to achieve by running a Task through the new Scheduled Worfklow feature release in 9.2. Policy Management Conversion to New Policy and Profile Structure - Phase 1 (est. 2023) - released with 9.2. We are redesigning Policy Management to be much more flexible, by breaking existing Policies and their settings into new Configuration Profiles which will then be applied using Policies. In addition, we will be adding Filtering capabilities, to support the targeting of specific devices. Patch Management CVE/ CVSS Patch Rules (est. Q3 2023)  - released with 9.3. Enhancements to Patching Rules to allow approval and rejection of OS patches based on CVE codes and CVSS Scores.  Surface Virtualization Discovery & Topology (est. Q3 2023) - released with 9.3. We will be introducing the concept of "Connectors" and using this new functionality to centralize Hyper-V, VMware, and XenServer discovery configuration and results into the Platform, while also conveying the associated devices on the Topology map. Managed Files (est. Q3 2023) - released with 9.3. We are introducing a file repository to allow you to upload files to the Pulseway Platform and leverage a new Automation Workflow "Write File" action, to deliver the file to target Agents. Remote Control: Blackout End User's Screen (est. Q3 2023) - released with 9.3. This feature allows technicians to optionally block an end user from viewing the technician's screen activity while the Remote Control session is active. Advanced Reporting Templates (Q4 2023) - Deployment began with 9.4 and will continue to roll out to customers based on their Data Center location through end of 2023 and early 2024. We have introduced a new set of report templates. Utilizing a powerful BI engine, this empowers you to visualize data fast, make smarter decisions, and easily report on the actual value of IT! Automation: New Workflow Actions, including an API Call (Q4 2023) - released with 9.4. The API Call executes strictly from the server and can be used in any of the Contexts, including the new deviceless Context above. API Calls can be used to send custom payloads to URLs – otherwise known as Webhook Endpoints. Patch Dashboard Widgets (Q4 2023)  - released with 9.4. Increased patching visibility with new widgets showing Patch Compliance and Patch Status. Remote Control: New Policy Profile Settings (Q4 2023) - released with 9.4. Adding several new Remote Desktop settings available in the Device Configuration: Remote Desktop Profile. These settings introduce some new Remote-Control behavior and allow for more granular controls over the Remote session, and the technician and end user’s experience. Upcoming: 
    Policy Management Targeting, Extensibility, and Effective Settings - Phase 2 (est. Q1 2024) - In development. We are redesigning Policy Management to be much more flexible, by breaking existing Policies and their settings into new Configuration Profiles which will then be applied using Policies. In addition, we will be adding Filtering capabilities, to support the targeting of specific devices. Remote Control macOS Client: Copy/Paste File Transfer (est. Q1 2024) - In development. Improvements to the Mac Remote Control client and agent to enable File Transfer features. Multi-select with Bulk Action Support in Advanced Search Page (est. Q1 2024)- In development. We will adding the ability to select devices and perform actions against the selected devices. Actions will include running Scripts, running Workflows, deleting devices, and moving devices. Future work will add more actions to this page. Patch Management: End User Reboot Prompt Enhancements (est. Q1 2024) - In development. Enhancing the patching reboot on end devices to make it more predictable by displaying reboot prompts in advance. An end user can either postpone the reboot or execute it right away. Remote Control: Automatic Reconnect (est. Q1 2024) - In development. Enhancements for automatic reconnecting of Remote Control sessions for scenarios such as dropped connections, restarting a device, signing off a user account, switching user accounts, and any general event that involves a loss of connectivity. Patch Management Notifications (est. Q1 2024) - In development.  Introducing new notification types that inform the user when new patches are available and when OS or 3rdparty patching installation errors occur. Integrated with PSA, these notifications allow users to review and take actions ensuring system security and streamline issue resolution. Client Portal: End User Remote Control (est. Q1 2024) - In development.  Adding the ability for end users to Remote Control any devices associated with their end user account, from within the Client Portal. Ad-hoc 3pp Install for Web Application (est. 2024)  Enhancements to an Agent’s System Details page will provide the ability to work directly with Third-party Patching functionality by allowing quick deployment of applications as well as the management of an Agent’s association with a Patch Policy. Remote Control: Device Card Integration (est. 2024)  Ability to access the new Device Card and its supported actions from Remote Control sessions and integrated products. Device Card - Brand New Component (est. 2024)  We are building a brand new System Details component and calling it "Device Card". It will be accessible throughout the product pages, and will subsequently be integrated with Remote Control and be capable of being used by third-party integrated products. Single sign-on (est. 2024) Authenticate with 3rd party providers (such as Google or Microsoft) through the SAML 2.0 protocol.  
    You can also keep up with the latest release news on pulseway.com/new and you can suggest features over here.
  25. Thanks
    Martin_T reacted to Chris in Monitoring Agent | Automatically Select Hard Drives   
    Hi Martin,
    You can configure this option from the Pulsewaty group policy.

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