Martin_T
-
Posts
83 -
Joined
-
Last visited
Content Type
Profiles
Forums
Events
Posts posted by Martin_T
-
-
Using the ‘Secure Defaults’ as outlined in https://docs.microsoft.com/en-us/partner-center/partner-security-requirements “Implementing Azure AD security defaults”, will block ALL legacy logon, including IMAP, SMTP and POP. However, there is a solution, I've been speaking with Microsoft about their knee-jerk reaction and they've said the following:
QuoteAfter discussing with my colleagues from Partner Center they told me that Enable MFA for admin users and normal users should be ok for now.
You need to make sure that all users have MFA enforced. Because the base line policy was removed from Azure portal when you do not have any Azure premium license I suggest to do this from the Office 365 portal and enable MFA manually on all users
So, 2FA can be enabled and users can use App Passwords to get around the 2FA issue, only if ‘Security Defaults’ is disabled in the Azure Portal.
Cheers,Martin
-
I tried to create the group via the ./pulseway-registration and manually on the WebApp after it had registered but still no joy.
-
15 minutes ago, Mark said:
Hi,
pulseway-registration is under /usr/sbin.
Mark
Ideal, thank you. We really need to get a proper install guide on here for this. Also, not sure if the registration process lists empty groups. I can't seem to find the one I'm looking for in the list.
[MyServer sbin]# ./pulseway-registration Would you like to register or unregister the system? [1] Register System [2] Validate Registration [3] Unregister System [4] Exit Enter selection: 1 Please enter a username: username Please enter the password: Use custom server? [y|n] y Please enter the custom server address: myserver.pulseway.com Please enter the 2FA code: XXXXXX Would you like to enter a new group name or select one from the existing groups? [1] Enter new Group name [2] Select from existing Groups Enter selection: 1 Please enter the group name: Organization Name - Site Name - Group Name Check if the config.xml exist ... Update the configuration file... Config file updated successfully! [MyServer sbin]# ./pulseway-registration Would you like to register or unregister the system? [1] Register System [2] Validate Registration [3] Unregister System [4] Exit Enter selection: 2 This system is registered. [MyServer sbin]#
It's showing up was Registered but can't see it anywhere in the WebApp
-
15 minutes ago, Chris said:
This will happen automatically once you register the system using the executable file which is into the Pulseway folder. ./pulseway-registration
I've looked in /etc/pulseway/ and /var/pulseway/ and can't see a pulseway-registration executable
find: ‘pulseway-registration’: No such file or directory
Cheers,
Martin
-
Okay, thank you.
Where do we get the token to assign it to a group? I've found the new Config.xml but cannot find whichever token we're supposed to use
-
I saw the forum post
Which suggests that we can authenticate with a token instead of a the username and password, however, I've logged on and can't find any downloads for the 6.0 version under the Agents Group. Am I missing something?
-
15 hours ago, Chris said:
Hi Matt,
The Duplicate Alarms counter is increased if the same Alarm is repeating during the day from RMM for the same system. However this functionality is not supported by Pulseway at this time, however we are planning to ad it into the future release.
This would be a super handy system to have rather than having to delete the notifications to get further updates, i.e. successful backup notifications.
-
41 minutes ago, Chris said:
Hi Martin,
We are planning to update the Linux and MAC agents to the version 6.0 by the end of the October. Also, this version of the Linux agent will support libSSL version 1.1.
Please let me know if you have any further questions regarding this.
That's awesome, thank you for the info
-
7 minutes ago, Andy Raybould said:
The Uptime Report seems a little odd. I run it and everything comes back as 100%. Some of my clients, particularly those with laptops are not running all the time.
I've probably missed something I guess!
We generally only run it on the custom scopes we've set up for client servers. The trick to these being that any scheduled downtime under "Maintenance Mode" doesn't seem to effect the scoring at all but we generally get fairly reasonable representations of uptime and unscheduled downtime.
-
We send an Uptime Report to all of our clients currently, but we're also considering using the Backup and OS Patch Management reports as well. Chances are most clients will ignore these anyway
-
What if you use the Conditions > Activity Details > Like > "WhateverStringYouWantForApproval"
Then get the client to use that string in a ticket reply to approve it, then set the parameters you want to change upon getting this reply, would that work?
-
Hi guys,
Has the Linux Client been updated yet for the new version of Pulseway? If not do we have an ETA on it?Cheers,
Martin
-
30 minutes ago, Cragdoo said:
I don't see any of this. bear in mind I'm using the free personal edition.
Ahh I see, I've just signed up for a free account to see what the differences are, it seems like that functionality is not available with the free licence, I don't seem to be able to find any way to do this.
-
On 10/6/2018 at 5:18 PM, Felipe CS said:
So, here we use another local PSA solution.
The idea is to send alert emails from status to open a ticket
Ex: if status is high, send a mail to example@example.com o a field that we can select one or more status to send email.
This is a very important feature to show for our costumer that we are solving te issues and working a lot in his infrastructure. Some costumers need see our work in a report...
As far as I'm aware there is no way to do this with just the RMM. If you use the Pulseway PSA, you can set workflows to trigger on certain conditions like priority or where they've come from etc.
-
On 9/13/2018 at 8:59 PM, Matt Wilson said:
...However, when the end user replies, I still get the text header information that Outlook inserts above the reply separator...
I can confirm that I get the same behavior in our environment as well. Occasionally, we also get duplicates of the contents as well (see attached) I've redacted any potentially sensitive info.
-
33 minutes ago, Cragdoo said:
so let's say I want to group all my Web servers into one group and management servers in another, then that would be 2 separate 'Organisations'? Is it an Enterprise feature?
Hi Cragdoo,
You should be able to create an Organisation with a single Site and then as many Agent Groups under that site as you like. If you go back to the Site selection it should be down in the bottom right.Cheers,
Martin
-
20 hours ago, Martin_T said:
Hi Guys,
I've had a couple of instances where I've replied to a ticket using a template response and the end user has recieved an update to say that a note has been added but the note doesn't show. This appears to only happen when we use any templated responses.
Cheers,
MartinThink I've got to the bottom of this, I had two workflows which were triggered at the same time for the same update, for whatever reason one of them never arrived. I've tested this now I've changed what triggers the workflows and this seems to have resolved it.
-
Hi Guys,
I've had a couple of instances where I've replied to a ticket using a template response and the end user has recieved an update to say that a note has been added but the note doesn't show. This appears to only happen when we use any templated responses.
Cheers,
Martin -
On 4/26/2018 at 2:30 PM, Chris said:
Hi Martin,
Have you tried to configure keywords for the emails which you want to block? You can do this from the Admin tab -> Service Desk -> Email Parser -> select it and then configure 'Keywords'.
Ahh, didn't even know that was a thing, awesome! Thank you for that Chris!
-
Hi Guys,
Just a quick suggestion. It might be nice to get the email parser to ignore bounce messages or Automatic Replies or Out of Office Replies. I've had several occasions whereby I've had to remove the contact just so I can close the ticket, lest I want to play tennis with their mailserver :)
Cheers,
Martin -
Awesome, cheers Paul.
Martin -
On 10/04/2018 at 7:20 PM, Gary Haberl said:
Hi,
In the tickets, Batch Actions, I do not see Update "Contract" for Tickets. Is there a way to change tickets already in the system so they use the Contracts we setup "after" we started adding tickets?
Gary
Sadly, the only way I've found to do this is manually going into each ticket and editing them directly.
Cheers,
Martin -
On 10/04/2018 at 3:50 PM, Gary Haberl said:
Hi Paul,
Does this mean we should have 4.0.11 of the PSA now? Looks like we are still on 4.0.10.
Yeah, I've still not got the system notification of the update.
-
Office 365 2FA for MS Partners
in General
Posted · Edited by Martin_T
There is an alternative, which would be to use something like Postfix and 365 Mail Connectors for SMTP relay, I've just put this to M$ Partner Support to see if it's a viable solution and will get back to you.
Cheers,
Martin
Official response from Microsoft