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Spicy Support

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Posts posted by Spicy Support

  1. One huge feature missing that other RMM'S seem to do (NinjaRMM / Syncro)

    Run a script as the user logged in.

    Surely you can integrate this.

    I know you can impersonate a user but this means entering their login details and its a pain if the user changes their password.

  2. Hi Pulseway,

    I love the chat feature to talk to our customers, however is there any way you can enable any responses from customer to go into notifications.

    We have to stay in the chat section on the iPhone to see their responses. Customers doesn't always respond straight away.

    An alert would be good so we can use other sections of Pulseway whilst waiting for their response etc.

    Thanks

    Phil

  3. Hi,

    The main great idea with pulseway was to be able support customers from the mobile phone.

    It seems more features have to be run from the website rather than the app.

    Example:

    I have a script that i need to run on all computers in a group. Can we not have the option to view and run scripts from group level in the mobile app. We can do this when we go down to computer level. Its a pain having to setup a scope online, then create a task to run it.

    And the same with a group terminal. I know you can create script but sometime us engineers just need to run a command for all computers in a group. Can you not setup the terminal and powershell option in the groups please

    Also would be really good if we could install your AV from computer level in the mobile app. Again stops me having to login online and do it that way.

    Look forward to your response.

    Thanks

    Phil

  4. Hi

    Would it be posssible for you to add some more views in the dashboard application.

    it's great to see it on a big TV in the office but would be usefully if we can change:

    - to a list view (like windows explorer allows to change the views of files in a folder) - then would enable us see more customers on one screen rather than waiting for them to come around after the rotation

    - change font size

    - make the green / red circles smaller ( a column list view would be good)

    - remove items from view like - hiding os version.

    - adding items on the view like - logged in user

    - option to remove the scrolling banner at the bottom.

     

    Thanks

     

    phil

  5. There is no option to uninstall theses programs in the uninstall section in Pulseway :(

    So we have 100 PCs (not on a domain), which we have to uninstall the programs and then install Pulseway.

    Any ideas would be good :)

    Or silent / batch file install of pulseway would be good...

  6. Hi Pulseway Users,

    We are moving over to the new amazing Pulseway Antivirus.

    After some research we have found our Kaspersky doesn't play well with others.

    It would be good if someone could come up with a script that would automatically remove the usually programs (ESET, Malwarebytes, Super Antispyware, Norton, ETC).

    This would save us having to jump onto a computer to remove all these items before we push out the Kaspersky installation etc.

    Any ideas?

    Thanks

    Phil

  7. Hi,

    The idea behind Pulseway was to enable an engineer to provide support from his mobile devices, i.e. get him away from his desk.

    Pulseway is missing some much needed features:

    Lets say I want to run a script on all of the computers in a Group.

    On my mobile I can send messages to a group, restart all the computers to a group etc.

    BUT you cannot run scripts.

    You have to go onto a computer, create a scope, then create a task, etc....

    It would be good when your on your mobile to be able to click into your group, then see scripts etc.

    Thanks

    Phil

  8. It would be really good if when you use the chat feature, it would send a notification when they respond. Saves hanging around the chat window or having to pop back in to check if they have replied.

    The ability to add custom responses in the chat window (i.e Have you reboot your PC? etc), saves a lot of typing for the standard things we save in IT support.

  9. Hi,

    Please can you add a Group Task for Terminal or Powershell.

    You already have the option to for the above on individual devices.

    Can you not just enable it so it will repeat the task on all devices in the group?

    This would give so much power to IT admins wanting to update lots of PCS in a group.

    At the moment we have to go into each PC to run the Terminal or Powershell command.

    Thanks

    Phil

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