Matt

First of all, thank you for this integration. This should prove to be much easier for techs to view and update their tickets. I do, however, have a suggestion to make it even better. I think it would be useful to be able to filter on ticket status. For example, show all tickets except completed.
Thanks again for your hard work!
Matt

For the last couple of days, computers have been reporting the definition updates for Windows Defender as important or critical. Previously, they were recommended, which would not trigger an alert. The previous rating worked much better since they come out multiple times a day and are almost always quickly, successfully and automatically installed by Windows. Is there anything that can be done to stop an alert every time Windows Defender has a definition update?

For the last couple of days, computers have been reporting the definition updates for Windows Defender as important or critical. Previously, they were recommended, which would not trigger an alert. The previous rating worked much better since they come out multiple times a day and are almost always quickly, successfully and automatically installed by Windows. Is there anything that can be done to stop an alert every time Windows Defender has a definition update?

Hi there,

yep. Great work. Thanks for this great functionality.
I miss the schedule button and furthermore I miss a "global catalog" of scripts and tasks, so that I only have to follow up one account for corrections or new scripts. THAT would be very nice! :-)
 

Here is the scenario: I am updating an application on a group of ten computers. On one computer, a user is using that application, so I can't update it.
Ideally, I would like to leave a notification so I know later that I wasn't able to install the update on this system. I could leave a note, but there is no indication within the app that there are any notes, so that is not particularly useful for this scenario. If there were a way to add a notification, similar to the "User Support Request" available for systems from within the app, that would make it very easy to see later which system still needed the update.
Thank you for your consideration. If anyone has other ideas for this situation, I would love to hear them!
Matt

Hi Serge,
 
We plan on supporting restarting into safe mode with networking in the future. Thank you for your feedback.
 
Regards,
Chris
Pulseway Support

I agree with Chris, "An administrative user should always have access to manage their systems."

Hi Robert,
 
Thank you for your feedback. We disagree with preventing administrative users from uninstalling Pulseway from their systems. An administrative user should always have control over installed software. Pulseway needs not to be hidden from the user, would you hide an antivirus product from a user? You need to explain to your users that Pulseway is there to ensure that their system is secure and monitored against unauthorised intrusions and it's not used to spy the user's activity on a system.
 
Regards,
Chris
Pulseway Support

Hi Newton,
 
Welcome to the Pulseway community. We recommend you reduce the user rights to "Limited user" privileges so that they will not have access to uninstall Pulseway. An administrative user account should always have access to manage their systems.
 
Regards,
Chris
Pulseway Support

That was fast! Thanks.

Hi Matt,
 
A new update is now available in the Windows Store that fixes this issue.
http://apps.microsoft.com/windows/app/pc-monitor/9efc1d1c-6816-48bc-8de7-d4b21a5b3589
 
Thank you!
 
Marius

In addition - success or failure indicator of last time run

The touch interface on the phone apps is great, however when using the web application on a multi-touch computer it is very difficult to scroll both through the computers and on the computer details screen. Would it be possible to have this scroll like the mobile platform apps? If not, maybe a little bit wider scroll bar would help. I just think it would be nice to be able to use this on touch-enabled computers. Thanks for your consideration.