I have a use case when you have a end user who is setup as a manager of their client portal, to be able to close tickets. Currently they can only add a note, but I need them to be able to close tickets that do not require service since that Manager is managing those tickets for their users.
Client Manager for PSA Client Portal / Close Tickets
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Hello,
I have a use case when you have a end user who is setup as a manager of their client portal, to be able to close tickets. Currently they can only add a note, but I need them to be able to close tickets that do not require service since that Manager is managing those tickets for their users.