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DanieleCusumano

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Posts posted by DanieleCusumano

  1. Thank you for your kind support.

    I'm not sure If I explained well my situation..sorry for my bad english :P

    What I'm facing now is this. I now own a 28 pcs scubrscription that will end in november 2012. If I try to upgrade it will start from a minimum of 28 pcs till 200 (or 100) if I'm not wrong.

    What I can't do is to add lets say 3/5 or more pcs (from a new client) to my actual subscription of 28 pcs and consider those new pcs (having payed) to last for a year time.

    I think that in this kind of scenario the subscriptions would be more flexible for both you and clients. You becouse you'd get money and clients like me that could add and manage easily more pcs to their subscriptions.

    Again sorry for my english, I really don't won't to tell you what you have to do :) but I just think that the actual kind of subscription plans are not so flexible :)

    Thank you for your time :)

    Daniele

  2. I used to find very nice and easy the old payment straight form the website :) I was also thinking.. Would it be possible to have an "end subscription date" for each subscription?

    I'm facing this problem when I sell to my clients the service to keep their machines monitored.

    Let's say I have a 10 PC subscriptions activated and today I sell to one of my clients a 1 year monitoring service for 4 PCs. In July I sell another 1 year service for 6 PCs. The bad thing is that both of my clients pay my service but I don't have two subscription end dates (of 1 year each).

    Is this in your plans?

    Thank you Daniele :)

  3. Hi Jeff,

    for work I've actually tried many laptops, acer, sony, toshiba.. maybe I was not fortunate during years but let me answer for all of them... all the same..grusome.

    I'm an apple fan so I use Apple and I found I big difference in support for everything they produce.. from iPods to laptops and I can really say..wow..they just know what support means :)) And also..the genius bar...a genius invention :P

  4. Hi guys,

    something strange has happened. I had to change a broken HDD on an acer laptop. Everything went ok, I also had a ghost image of the previous HDD so the laptop is working fine.

    When checking the client form my windows dashboard I run into a "Error in XML Document (1, xxx). The strange thing is that I've checked the pc monitor config right on the laptop and everything seems fine (I also get alerts). So what I did is to uninstall PC Monitor and re-install it. Import a new configuration to try and overwrite the existing one.. but nothing only for this client I keep getting the same error when trying to read its configuration from the dashboard..

    Any clue?

    Thanks Daniele

  5. Hi,

    One of my Windows PC's went down for a disk controller error. One time it restarted and another time it shut down.

    Checking the windows logs I found the disk controller error event and the Kernel-Power event (both in System log event).

    I trapped the events in PC Monitor but when all this happened again the only alert from PC Monitor was for the disk controller event but nothing for Kernel-Power.

    Just to understand.

    If a windows machine goes down windows has just the right time to log the event but I guess PC Monitor has not got time to alert. If this is right I guess I can't trap the Kernel-Power event.

    Thanks Daniele

  6. Hi again,

    I'm having difficulty in lunching a software.exe from one of my monitored PC's desktop via Terminal using the following command:

    START software.exe /max

    of

    software.exe START /max

    the prompt gets back to me with a blank replay (looking like it has lunched the software.exe).

    Thanks for your time.

    Daniele

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