[Old events being reported as new]

This is strange, PC Monitor listens to new events being written in the event log, it does not scan the event log. We will investigate this, thanks for letting us know.

[Least permissions for Exchange 2010 Monitoring]

To connect to a remote Exchange 2010 server using the remote Shell, the user you connect as must be enabled for the remote Shell. This is enabled by default for the account used to install the first Exchange 2010 server in your organization.

To perform administrative tasks on a remote Exchange 2010 server, the account you use must be assigned the management roles that allow that feature to be managed.

[Remote monitoring topology]

1. Only one

2. Remote is recommended if you don't install PC Monitor on one of the Exchange servers but on a different computer in the same domain. As well, in this case PC Monitor will take less memory so it's for performance too.

[SMART Status]

We will add support for SMART in a future version.

[Enable email notifications]

Not at the moment. You can use a distribution list email address if you want this to work at the moment.

[Ideas/Requests]

Thank you for your support and for the suggestions, we will add them in a future release.

[Event log usability enhancement on WP7]

OK, thanks, live tiles will be added in a future release, we try to catch up with iOS and Android releases so first we want to add command prompt, AD and Exchange features.

The next release will have the custom computer details features, printers and hopefully command prompt.

[Downtime statistics]

It's a very interesting one to add, we will consider adding it. Thank you!

[Error Creating New Account]

Please send us an email with the account creation screen right before pressing the "Create" button. Thank you.

[Allow Phone Apps to Proactively Monitor]

You are welcome.

In this case you can set a notification when the computer is offline (check the notifications tab in PC Monitor). Once set you will get a notification when the computer has not contacted our servers for more than 15 minutes.

[Allow Phone Apps to Proactively Monitor]

You can set the pc monitor agent on a computer to monitor port 80 for several addresses like www.yourdomain.com - then you will be alerted when the port is closed.

As the mobile apps are send to the background when not active it's impossible to "proactively monitor" using them. The PC Monitor on the PC will do that and alert you using push notifications (and/or emails) on your mobile.

[Terminal - Access Denied]

You have restricted the devices that can send system commands for that computer and the device you are trying to use for the terminal is not on the list of authorized devices. Start PC Monitor on that computer, go to the Devices tab and review the settings.

[Screen shot]

We hope to add this feature in the next release.

[2 feature req]

you're welcome. thanks.

[Time Based Rules]

You will be able to do this using the "Maintenance Mode" feature - it will allow you to set date/time intervals while the computer is in maintenance mode meaning no notifications will be sent while in that mode.

[Time Based Rules]

Not 100% sure what are you trying to do, can you please explain in more details?

[Time Based Rules]

2.5 beta 5 adds support for time interval and day of week value conditions

[2 feature req]

Thanks, both great ideas, we will implement them.

[High CPU usage]

The latest 2.5 beta 5 improves the event watch handling - this should fix the issue you are experiencing. Thanks Jeff for all your help.

[Server(s) show off-line]

You're welcome.

[Server(s) show off-line]

Please start PC Monitor app on the PC that appears offline and press "Validate Account". What is the message?

[Roadmap Features]

We are working on it now but we won't make any estimates.

[High CPU usage]

We were investigating this for 2 days now and we cannot reproduce it on any test servers.

There is a new beta 4 update for the PC agent available on the downloads section on the forum - please try to see if you can replicate the issue with that version. We've changed the priority of all threads especially the performance counters reading thread. As well the reading interval has been changed.

[Raise free usage from 3 to 4 or 5?]

We've added another field on the form used to pay for a subscription on our web page called "Referral Username".

For each new subscription of 10 or 25 we will add an extra computer to the referral account with 2 computers added for a 50 or 100 subscription.

This change will be reflected once the subscription is active and it will be permanent.

[PC Monitor Event IDs]

You could use PC Monitor Rules for that - add a performance counter for the PCMonitorSrv process - % Processor time. As well, you can specify a list of actions when the condition is true.